We are excited to be partnered with a business that is offering a unique opportunity that requires a unique individual to assist them to continue their ongoing success.
On an Eastern Counties basis, this is a moment in time to join a business which is completely individual, dynamic and fast-growing that delivers key consultancy services to a range of sectors across the UK and Ireland. Our client is one of the UK’s leading customer experience (CX) specialists whose sole aim is to partner clients to ensure they are truly customer-centric and delivering a world class experience.
This opportunity requires the person to be passionate about customer experience and recognise that end to end customer experience can be truly transformational. They are looking for an individual who has the necessary drive and enthusiasm for CX together with a caring and compassionate nature, to join the team.
The role requires someone who can work strategically and has a background in leadership development, coaching and mentoring and is a ‘people’ person. Having an understanding of how a strategy where CX is a cross-functional activity and forms part of the organisational DNA of the company is key. Agile CX Management is not just about the tech though. A thorough understanding of how empathy, culture and values are vital aspects of a sustainable and successful business and where people are truly valued as human beings, and not human resources, is required.
In summary, they are looking for someone to partner customers’ on a journey of transformation to ensure their brand becomes the best it can be in its delivery of the Customer Experience (CX) and Employee Experience (EX) across a range of business sectors – professional services, retail, tourism, care, education and more are all industry areas worked in. This business has an established six-step model of support solutions across a variety of products for insight, feedback, training, coaching and mentoring.
The consultative process of CX transformation is highly rewarding and the science of CX is gathering business interest at a rapid pace. This opportunity could suit someone who is ready to step away from the corporate world and is seeking a chance to use their experience and run their own business within an established, supportive and highly collaborative franchise operation.
To find out more about this opportunity, please submit you details via this website or call Max MacGillivray on 01284 715055 for more information quoting Ref: 05177M